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Welcome to ARTcare

The day we complete your installation is the day we start the next phase of our relationship. That is when ARTcare begins – our remote and on-site support for your systems. It’s our responsibility to be sure all the bits and pieces that make up your business technology solution perform properly today, tomorrow, and for years to come. We treat your business as a critical operation, as if it were our own. We take care of system integrations, programming, software, networks, connectivity to your internet service; as well as diagnosis, troubleshooting, monitoring, updates and maintenance. Additionally, we schedule periodic health visits to clean, calibrate, update software and hardware, and run performance checks on your system.

ARTcare Performance Plans

Features

  • VIP member status
  • Remote service hours
  • Advanced on-site service and phone support hours
  • Priority Scheduling
  • Response time
  • Complimentary site visits for service or support
  • Complimentary equipment repair service
  • 25-Point Wellness system checkup
  • Pre-meeting checkups
  • User Training refresh
  • Loner Equipment (If Available)

Pre Incident

Billed Hourly

  • As Available
  • As Available

System Health

Price on request

  • Mon-Fri, 7:30AM - 4PM
  • Mon-Fri, 7:30AM - 4PM
  • 2 business days
  • Within 24 - hours
  • 2 visits per year
  • 2 visits per year

All Included

Price on request

  • Mon-Fri, 7:30AM - 4PM
  • Mon-Fri, 7:30AM - 4PM*
  • 1 business days
  • Within 16 - hours
  • **
  • 4 visits per year
  • ***
*After hours/holiday on-site service subject to availability at holiday/emergency hourly rates. Contingent on geographical service areas available. **Applies to equipment purchased at Artisan Systems only. ***Requires 72-business hour notice.

25 Point Wellness Checklist

  • White glove cleaning of audio and video components
  • Inspect and clean equipment racks
  • Inspect all equipment for signs of wear
  • Check all batteries in remote controls, touchpanels...
  • Inspect and verify all wiring and connections, repair as needed
  • Review control and network logs for security and errors
  • Backup all programs and system configurations
  • Check temperature of all equipment closets and cabinets
  • Inspect fans for failures, jams, or dust build-up
  • Clean and inspect all monitors and displays in system
  • Calibrate audio and video components as required
  • Check bulb life on video projectors
  • Check voltage at all surge devices where measurable
  • Verify status of all audio and video systems
  • Verify status of all conferencing systems
  • Verify operation of user-interfaces and controllers
  • Conduct firmware updates as required
  • Update signal flow diagrams as needed
  • Discuss any known issues or questions with client
  • Explain priorities for next scheduled visit and review any required
  • service call follow-ups
  • Review new technologies with client
  • Ensure jobsite is properly cleaned prior to departure

Any Questions?

We’re here to help. call the Artisan Systems Team!
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Frequently Asked Questions

We can now do most maintenance, updates, support and even system repairs remotely. If there’s a new update that would normally require visit to your location, we can often perform the maintenance right from our office without interrupting you or your team. This reduces time and expense for you and for us.
More than ever. We rarely replace hardware. But there are constant software updates, not only on what we installed, but on your mobile devices, streaming platforms and internet services.
As a break/fix client, you can choose to pay per incident by the hour, but won’t receive priority scheduling, extended hours or over a dozen other benefits. In fact, you’ll likely pay more than if you were on a plan.
Your manufacturer warranties are fully in effect.
Yes, we offer an annual agreement that automatically renews.
Our Performance Plans are paid monthly or yearly