Welcome to ARTcare
The day we complete your installation is the day we start the next phase of our relationship. That is when ARTcare begins – our remote and on-site support for your system. It’s our responsibility to be sure all the bits and pieces that make up your technology solution perform properly today, tomorrow, and for years to come. We treat your home as a respite from the outside world. We take care of system integrations, programming, software, networks, connectivity to your internet service; as well as diagnosis, troubleshooting, monitoring, updates and maintenance. Additionally, we schedule periodic health visits to clean, calibrate, update software and hardware, and run performance checks on your system.
ARTcare Performance Plans
All Include
Price on request
Our very best custom performance
solution includes just about everything you need to keep your system running at peak performance. From 24/7/365 servicing to 20 system benefits, this is your premium All-In Plan.
- 24/7/365 Remote Support
- 4 System Health Visits
- Unlimited On-Site Service (labor)*
- 3-yr included equipment repair**
- 20 Plan Benefits
System Health
Price on Request
Our best standard plan includes 24/7/365 remote system support, complimentary on-site service hours, two annual full system clean up and health checks and a dozen benefits.
- 24/7/365 Remote Support
- 2 System Health Visits
- Unlimited On-Site Service (labor)*
- Priority Scheduling
Monitoring
Price on Request
Get ‘round the clock monitoring, one hour response and 7 other benefits including network management.
- 24/7/365 Remote Support
Billed Hourly
Rate on Request
Remote and on-site Service at $245 first hour and $150 each additional.
- Limited to business hours
*After hours/holiday on-site service subject to availability at holiday/emergency hourly rates. Contingent on geographical service areas available.
**Applies to equipment purchased at Artisan Systems only.
**Applies to equipment purchased at Artisan Systems only.
25 Point Wellness Checklist
- White glove cleaning of audio and video components
- Inspect all equipment for signs of wear
- Check all batteries in remote controls, touchpanels...
- Ensure all wiring is neatly installed and properly labeled
- Conduct firmware updates as required
- Reboot all CATV, Dish and ISP devices
- Review control and network logs for security and errors
- Backup all programs and system configurations
- Check temperature of all equipment closets and cabinets
- Inspect fans for failures, jams, or dust build-up
- Verify operation of all speaker zones and control devices
- Validate all audio/video presets and favorites
- Calibrate audio and video components as required
- Check bulb life on video projectors
- Check voltage at all surge devices where measurable
- Verify power to all wireless access points
- Conduct a wireless (wifi) bandwidth and coverage test
- Run internet speed tests
- Ensure job site is properly cleaned prior to departure
- Discuss any known issues or questions with the owner
- Explain priorities for the next scheduled visit and review any required service call follow-ups
- Review new technologies with the client
Frequently Asked Questions
We can now do most maintenance, updates, support and even
system repairs remotely. If there’s a new update that would
normally require a home visit, we can often perform the
maintenance right from our office without interrupting you for a
home visit. This reduces time and expense for you and for us.
More than ever. We rarely replace hardware. But there are
constant software updates, not only on what we installed, but on
your mobile devices, streaming platforms and internet services.
As a break/fix client, you can choose to pay per incident by the
hour, but won’t receive priority scheduling, extended hours or
over a dozen other benefits. In fact, you’ll likely pay more than if
you were on a plan.
Just about any device that’s connected including all critical
system automation and networking hardware… exactly the items
that are most dependent on software updates.
Older hardware like some TVs and a few 3rd party apps.
Your manufacturer warranties are fully in effect.
Yes, we offer an annual agreement that automatically renews.
Our Performance Plans are paid monthly or yearly